Delivery and return
Shipping Policy
Orders are processed within 3 business days.
It is possible to pick up your order on site, if this is the option you choose, we will confirm by email the most suitable time for collection.
We also offer the possibility of delivery via Canada Post, for a fee of $8. We cannot guarantee the delivery time.
Return and Exchange Policy
At Roze'l, we are committed to offering a total satisfaction guarantee for all our products. If you are not completely satisfied with your purchase, you can request a full refund.
Return Conditions:
- Return Period : Returns are accepted within 30 days from the date of purchase.
- Product Condition : The product must be returned in its original packaging and in perfect condition.
- Return Procedure : Please contact us by email at support@rozel.ca to initiate the return process.
We appreciate your trust in Roze'l and we are here to ensure you have a worry-free shopping experience.